Refund Policy

Last Updated: July 20, 2026

Thank you for choosing SakhawatSohag.com.

We are committed to providing high-quality digital services and products. This Refund Policy explains when refunds may or may not be available. By purchasing our services or digital products, you agree to this Refund Policy.

1. Website Design & Development Services

Customer satisfaction is important to us, and we strive to ensure every project meets the agreed requirements.

If you decide to cancel your project before any work has started, you may request a full refund.

Once work has begun, refunds are generally not available because time, planning, and development resources have already been invested in the project.

Throughout the development process, we work closely with our clients and include reasonable revisions to ensure the final website meets the agreed project requirements.

2. Revision Process

We believe successful projects are built through communication and collaboration.

Before development begins, we discuss your goals, preferred design, functionality, and overall project expectations.

Reasonable revisions that fall within the original project scope are included as part of every website project.

Additional features, major redesigns, or requests outside the agreed scope may require additional charges.

Our goal is to resolve concerns through revisions whenever possible before considering project cancellation.

3. Website Maintenance Plans

Website Maintenance Plans are billed in advance for each billing period.

Payments already made for the current billing cycle are non-refundable.

You may cancel your maintenance subscription at any time.

After cancellation:

Your service will remain active until the end of the current billing period.
No future recurring charges will be processed.
Your subscription will not renew automatically after cancellation.
4. Subscription Services

Subscription services are charged at the beginning of each billing period.

You may cancel your subscription at any time through your account or by contacting us.

Cancellation prevents future renewals but does not generate a refund for the current billing period.

5. Digital Products

Due to the nature of digital products, all digital product sales are final.

Once a digital product has been downloaded, accessed, or delivered, it cannot be returned.

Therefore, we do not offer refunds, exchanges, or cancellations for digital products, including but not limited to:

Website Templates
UI Kits
Digital Resources
Downloadable Files
Premium Assets
Other Digital Downloads

Please review the product description carefully before making a purchase.

If you experience a technical issue preventing access to your purchased product, we will gladly assist you in resolving the issue.

6. Duplicate Payments

If you are accidentally charged more than once for the same purchase, please contact us as soon as possible.

Verified duplicate payments will be refunded promptly.

7. Failed Deliveries

If we are unable to deliver a purchased digital product due to a verified technical issue on our side and the issue cannot be resolved within a reasonable timeframe, you may be eligible for a refund.

8. Chargebacks

If you have any concerns regarding your purchase, we encourage you to contact us first so we can work toward a fair solution.

Initiating a chargeback without first contacting us may delay the resolution process and could result in the suspension of access to our products or services while the matter is under review.

9. Exceptions

Refund requests may be reviewed on a case-by-case basis where required by applicable law or under exceptional circumstances.

Approval of any exception remains at our sole discretion unless otherwise required by law.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

Your continued use of our Website and services after changes are published constitutes acceptance of the updated Refund Policy.

11. Contact Us

If you have any questions regarding this Refund Policy or would like to request assistance with a purchase, please contact us:

Sakhawat Sohag
Website: SakhawatSohag.com
Email: hello@sakhawatsohag.com


Before purchasing any custom service, we encourage you to contact us if you have questions about the project scope, deliverables, pricing, or timeline. We are happy to answer your questions and ensure our services are the right fit before you place an order.